Silhouette America Reviews

I have two silhouettes use to sweat by this brand until recent, I purchased a silhouette 4 plus before 1 year it just stoped functioning no power, completely down. I sent a video and all information requested, after I sent 7 emails it was radio silence, it was clear there was a defect in the machine. I received no response, there are absolutely no contact numbers the warranty is of no use, I am out a machine and 549.00 plus dollars. Stay away from this company.

I have had my unit for two years now. I enjoy the silhouette cameo 4 and have had very minimal issues. Customer service was on point and helpful when I had to cancel my design store subscription, I've had dealings with customer service here and there before, and overall have had minor issues sorted out just fine. I understand companies can have customer service that isn't quite up to par, but when your company BLOCKS someone's EMAIL ACCOUNTS ( that is purposely plural because silhouette design studio has blocked 2 of my email account for reaching out to support) I have a big problem with you. Now I have aachine that I have to worry if I do run into a problem I cannot contact anyone because someone decided to do this. I never sent a threat, didn't call anyone names, didn't act in any I'll intent, and did not speak out of line. I was having trouble with my library being wiped out and I was distraught - I sent 3 separate emails explaining my steps and where I was on my end to fix it at that time. No one answered after I had a gentleman named Alex Russel contact me the first time. Then boom, started to get undeliverable email messages. Tried another account, first went through then the rest - blocked. Tried to reach out on the physical site. Mentioned restarting my subscription and oh someone got back to me just about that. Asked about my email problem, blocked. As a company this is NOT ACCEPTABLE, ZERO tolerance and it is outrageous that this is happening. I am not one to stay quiet and this won't be the only place I'm posting. I hold high quality customer service, while in school and through my jobs. I have also seen bad customer service but this tops the cake as a customer was blocked for NO REASON other than not resolving my issue. It's not right, childish, and downright selfish as most their customers pay a lot for these units. I will be placing resources to see all this info on machines and products in stores too moving forward.

WORST PROGRAM EVER FOR A SMART CUTTING MACHINE. The program is so badly built that it crashed my new m2 MacBook Pro. The cutting machine itself is great but the program is terrible

There is no customer support what so ever. I have emailed, sent messages on Facebook and tried the chat feature. No luck getting my questions answered. Makes it hard to troubleshoot when all the info online doesn’t answer them. I’ve waited 6 months for anything and so far nothing.

I'm on my third cameo 4, I really like the machine, but there is no customer service to speak of. You can only email them and they DO NOT REPLY. I emailed 10 days regarding credits I purchased from their store but did not receive. They have not replied. I emailed again 2 days ago. No reply. This isn't the first time I've ever experienced this with them. I will no longer be a customer. By a Cricut instead!

I love my Silhouette cutting machine. I now have a Cameo 4 having had the very first machine they made for some 12 years. It's not just the capability of the machine, unlike some other Craft Cutting Machines, Silhouette doesn't feel as though they're out to fleece you - you can choose how much you want to interract with their store, suscribe, buy vouchers, buy single designs or buy none - the software is great for making your own designs and always has been. With the Cameo machines it takes some geting to know your own machine - but once you do, the flexibility offered from your ability to make tiny tweaks to settings (and personalised settings) gives lots of creative freedom.

I'm very disappointed with silhouette America customer service, they simply Don't reply, I sent 4 emails but no reply so far. I bought business version of studio 3 software n I was using on my 2 devices I sold one device( n deactivated the license key) n now want to use it on my new Mac but I'm unable to cus it keeps on saying u already been using on more thn one device. I've been asking for their support but it's been a week no reply from them I'm really DISAPPOINTED

I purchased 2 sets of their inkjet printable heat transfer papers, and followed the directions exactly--even setting a timer for the 2 minutes! The image didn't transfer over AT ALL. I ruined 3 tshirts in different attempts before finally giving up. I wasted 70$, and now have produced a bunch of garbage destined for the landfill. Completely useless and expensive product, an irresponsible company. When I contacted their customer service with details and proof of the heat transfer not working, they gave me a form response and accused me of not following the directions correctly. Crap product, crap company. Avoid this company.

*****BUYER BEWARE*****BUYER BEWARE*****

In late February of this year (2020) I decided to upgrade from the Cameo 3. I purchased a Cameo 4 Plus for $399 on smile.amazon.com. (Returns/exchangs through the manufacturer.)

After a month or so, it would not provide consistent results. MANY emails to Customer Service asking for an exchange with no luck. Finally, after a complaint to the Better Business Bureau, a Supervisor reached out to set up an exchange.

Per their request, I paid to ship it back, which cost $65. In an email, in writing, they promised the new cutter would be sent out "now".

But now that they've received the defective cutter back and I've asked for a tracking number for the replacement, now they tell me due to Covid-19 they are behind on shipping and can't tell me when I'll get the replacement.

I've now spent $465 with nothing to show for it, and half my business is at a standstill during a pandemic. We use that machine for supplemental income for my terminally ill husband's medical needs.

Silhouette asked for videos of the machine not working. I sent many and in one, I even showed them my husband and pleaded for their help. In addition, I sent a direct email and a LinkedIn message to the VP fo sales, as well as others in the company, including the videos.

NO response from any of them. Here's a link to the videos that show it not working, along with a plea for help.

My first Cameo was part of a heat press bundle and it worked fine. I decided to stay brand loyal and wish I had not. Many other people online are saying they've been burned by this company as well. It's sad they are allowed to operate this way.

So disappointing. THIS COMPANY DOES NOT CARE. Do yourself a favor and BUY ANY OTHER BRAND!